A cosmetic product can never be 100% natural. Even those with certifications like EcoCert have tolerance thresholds.

In the cosmetics industry, formulations must meet strict requirements for safety, efficacy, and preservation. Here’s why:

• Preservation: Natural ingredients, such as plant extracts, are delicate and degrade quickly. Naturally derived preservatives are added to prevent the growth of bacteria and mold.
• Texture & Efficacy: Natural stabilizers or emulsifiers are often used to create a pleasant texture, enhance absorption, and ensure active ingredients remain effective.
• Safety: Some natural ingredients contain allergens or impurities. In laboratories, they are processed to ensure purity and safety while maintaining their benefits.

For example, vitamin C is often stabilized in the form of vitamin C phosphate, making it more resistant and effective for the skin, even though it is no longer strictly "natural."

Our products are carefully formulated to strike the perfect balance between natural origin, efficacy, and safety.

Most of our products are paraben-free. However, some JANSSEN COSMETICS cosmeceutical products contain certain parabens in safe, regulated concentrations. Parabens are well-tolerated by the skin and have a lower risk of allergic reactions compared to other preservatives. We carefully select preservatives to ensure product safety while minimizing potential allergens.

Yes, several of our product lines are designed for sensitive skin. However, we always recommend testing a new product on a small area before full application.

Most of our products have no contraindications during pregnancy or breastfeeding. However, we recommend consulting a healthcare professional before use.

Store products in a cool, dry place, away from direct light. The shelf life after opening is indicated on each package with an open jar symbol and a number representing the recommended months of use.

Yes, our products contain fragrance in controlled quantities, ranging from 0.01% to 0.5%, depending on the formulation.

Our fragrances are a blend of natural and artificial derivatives, carefully selected to provide a pleasant sensory experience while being suitable for sensitive skin.

We ensure that the concentrations used comply with cosmetic safety standards and minimize the risk of irritation.

Our products are made in Germany, following the highest European quality standards.

Yes, we do not test our products on animals, in compliance with European regulations.

Yes, Janssen Cosmetics is a family-owned company committed to responsible and sustainable practices, taking concrete actions to minimize its environmental impact and promote ethical production.

1. Commitment to a Sustainable Future

We believe in building a better future today. That’s why we are working towards a carbon-neutral value chain while encouraging our partners to adopt more resource-conscious consumption practices.

2. Waste Reduction & Eco-Friendly Packaging

• 95% of our packaging is sourced from Europe, ensuring a shorter and more eco-friendly supply chain.
• 100% of our shipping cartons are made from 80% recycled materials, and we have completely eliminated the use of styrofoam.
• Reducing plastic waste: We removed plastic caps from our dispensers, saving nearly 2 tons of plastic per year.
• No more plastic wrapping: Since 2023, we have removed plastic film packaging from most products and continue working toward its complete elimination.

3. Careful Ingredient Selection

• All our products are cruelty-free (not tested on animals).
• We prioritize plant-based and biotechnological ingredients, avoiding controversial substances such as fragrance allergens and synthetic dyes.
• Our Sensitive Skin range is oncology-safe, providing gentle care for chemotherapy patients.

4. Social Commitment & Workplace Environment

• Our facilities are built using natural materials from sustainable forestry.
• We invest in employee well-being by offering a healthy work environment, continuous training, and development opportunities.
• Promoting electromobility: We provide electric charging stations and company electric vehicles to reduce CO₂ emissions.

5. Ethical & Sustainable Partnerships

• We establish long-term, responsible relationships with suppliers and distributors worldwide.
• We encourage our partners to adopt more sustainable practices and promote environmental responsibility globally.

6. Future Goals

Our commitment doesn’t stop here. We continuously strive to reduce our carbon footprint, aiming for 100% recyclable packaging and the complete elimination of unnecessary plastic.

At Janssen Cosmetics, we combine innovation, quality, and environmental responsibility to create a more sustainable and ethical beauty industry.

Our products are mainly distributed by beauty professionals or available online on our website.

You can contact us directly to receive a list of partner institutes.

Yes, we offer professional-sized products exclusively for beauty professionals.

Janssen Cosmetics combines science and nature to deliver professional-quality skincare. Our formulas are developed in laboratories with highly effective active ingredients, tailored to the specific needs of each skin type. To learn more, visit our "About Us" page.

Shipping times vary depending on your location. In Quebec, shipping typically takes between 24-72 hours on business days.

Restock times can vary based on supply. Please contact us for an estimated restock date.

If your order has not yet been shipped, contact us immediately by phone to make any changes.

Please contact us as soon as you receive your order, providing photos if necessary. We will assist you in resolving the issue quickly. 450-624-0390/1-800-668-6080

Make sure the product is unused and in its original condition before requesting a return.

Contact us at 450-624-0390/1-800-668-6080

The cosmetics industry is constantly evolving to meet new regulations, innovations, and consumer needs. We regularly improve our formulas to ensure optimal performance.